Contact the Maxentra Support Desk & US Fulfillment Center
Verified contact channels, order status assistance, return authorization protocol, and physical warehouse shipping coordinates for Maxentra®.
Customer Assistance Desk
Email Support:
[email protected]
Mon – Fri · Response within 24 business hours
Order Status Phone Line:
+1 (323) 237-8991
Toll-Free US: 9:00 AM – 6:00 PM EST
Subscription Cancellation Phone:
(866) 838-5063
24/7 Automated and Live Rep Support
Physical Fulfillment Depot
Return Shipping Address:
RedRock Fulfillment, PO Box 12730, Ogden, UT 84412
Domestic Logistics:
Primary US Carriers: USPS Priority Mail · UPS Ground
Dispatch Speed: 1 Business Day
Average Delivery: 3 – 6 Business Days
How to Submit a Return Authorization Request
To ensure prompt processing of your 60-day refund, follow these specific steps:
- Email
[email protected]with the subject line “Refund Request - [Your Order Number]”. - State your full name, original purchase date, and the number of bottles being returned.
- Customer service will reply within 24 hours confirming your return tracking file.
- Pack all bottles (empty, partially used, and unopened) into a sturdy shipping box with a copy of your original packing slip or confirmation email.
- Ship the package with delivery tracking to:
RedRock Fulfillment, PO Box 12730, Ogden, UT 84412.
Order Inquiries Verification Notice
Please have your BuyGoods 8-character Order ID ready when emailing or calling support. This ensures instant lookup in our US logistics database.